Customer Service Training


Results start when you do. Better results won’t happen if you keep doing what you’ve always done. You’re ready for something new, and we’re here to help.


Customer Service Training


Your customers have inconsistent experiences with your brand which cause inconsistent sales.

“$62B a year is lost as a result of poor customer service.” – Forbes


You set the standard for expectations. Training will take the guesswork out of how to best represent the company.


Each class is developed specifically for your business and/or department goals. We’ll have a 90-minute consultation call, to assess your strengths and weaknesses. No judgements, we just need to know how big the gap is between where you are right now and where you want to be.

TOPICS: Service with a Smile, Telephone Service, The Impact of Body Language, Professional Appearance, Conflict Resolution, Building Customer Loyalty

Change is hard.

A follow-on program will reinforce the new knowledge and skills your team has learned, and further assist your employees with implementation. We do this, too. Optional, but highly encouraged.

Ammie Dover

Larek Point Consulting CEO

Ready to Empower Your Team?

Tell us a bit about yourself, and we’ll be in touch!

Training Available: