Customer Service Training
Every Employee is a Brand Ambassador
Why Don’t I Have Repeat Customers?
When customers have inconsistent experiences with a brand it causes inconsistent sales.
By not having policies and systems for the customer experience, it dramatically limits the development of long-term, repeat customers.
“$62B a year is lost as a result of poor customer service.” – Forbes
Consistent Customer Experiences Creates Consistent Customers
Train a workforce full of brand ambassadors
Set the brand standard and expectation for customer experiences
Give your team support before, during and after the classes
3 Step Training System :: Before – During – After
Strategy Session
- Assess your strengths and weaknesses
- Determine where the gaps are
- Determine how to best implement the learning
- Assess additional resources needed for the employees
Classroom Learning
- Creating Consistent Experiences
- Telephone Scripts
- The Impact of Body Language
- Professional Appearance
- Conflict Resolution
- Building Customer Loyalty
Group Coaching Calls
- Reinforce new knowledge and skills
- Assist employees with implementation
- Learning through repetition
- Continuous support
- 1, 3 & 6 month options
Training Prices
# of Attendance
Up to 6
Up to 12
Up to 18
1/2 Day Class
$399/pp
$379/pp
$349/pp
1 Day Class
$459/pp
$439/pp
$409/pp
2 Day Class
$579/pp
$559/pp
$529/pp