443.306.5150

443.306.5150

Customer Service Training

 

Results start when you do. Better results won’t happen if you keep doing what you’ve always done. You’re ready for something new, and we’re here to help.

 

Problem

Your customers have inconsistent experiences with your brand which causes inconsistent sales and dramatically limits the development of long-term, repeat customers. 

“$62B a year is lost as a result of poor customer service.” – Forbes

Solution

  • Train a workforce full of ambassadors
  • Set the brand standard and expectation for customer experience
  • Follow a three pronged approach to training: before, during and after the actual course(s)

Our Training process

90 Minute Call

  • Assess your strengths and weaknesses
  • Determine where the gaps are
  • Determine how to implement the learning
  • See what additional resources will be needed for the employees 

Training

  • Service with a Smile 
  • Telephone Service
  • The Impact of Body Language
  • Professional Appearance
  • Conflict Resolution
  • Building Customer Loyalty

Follow-Up Coaching Calls

  • Reinforce new knowledge and skills
  • Assist employees with implementation
  • Learning through repetition 
  • Continuous support 
  • 1, 3 & 6 month options

 

Training Prices

# of Attendance

Up to 6

Up to 12

Up to 18

1/2 Day Class 

$399/pp

$379/pp

$349/pp

1 Day Class

$459/pp

$439/pp

$409/pp

2 Day Class

$579/pp

$559/pp

$529/pp

Ready to Empower Your Team?

Tell us a bit about yourself, and we’ll be in touch!
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Training Available: