Customer Service Training


Every Employee is a Brand Ambassador

Why Don’t I Have Repeat Customers?

When customers have inconsistent experiences with a brand it causes inconsistent sales.

By not having policies and systems for the customer experience, it dramatically limits the development of long-term, repeat customers.

“$62B a year is lost as a result of poor customer service.” – Forbes

Consistent Customer Experiences Creates Consistent Customers

larek point consulting check mark icon    Train a workforce full of brand ambassadors

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Set the brand standard and expectation for customer experiences

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Give your team support before, during and after the classes

3 Step Training System :: Before – During – After

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Strategy Session

  • Assess your strengths and weaknesses
  • Determine where the gaps are
  • Determine how to best implement the learning
  • Assess additional resources needed for the employees 
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Classroom Learning

  • Creating Consistent Experiences 
  • Telephone Scripts
  • The Impact of Body Language
  • Professional Appearance
  • Conflict Resolution
  • Building Customer Loyalty
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Group Coaching Calls

  • Reinforce new knowledge and skills
  • Assist employees with implementation
  • Learning through repetition 
  • Continuous support 
  • 1, 3 & 6 month options
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Training Prices

# of Attendance

Up to 6

Up to 12

Up to 18

1/2 Day Class 




1 Day Class




2 Day Class




Ready to Empower Your Team?

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Training Available: